Frequently Asked Questions
Everything you need to know about your modular furniture investment.
Does USM modular furniture arrive fully assembled?
To ensure the safest transport, most USM Haller units are delivered fully assembled by our specialized white-glove delivery partners. For exceptionally large configurations, our certified technicians will complete the final assembly in your home.
Can I reconfigure my USM system after it has been installed?
Yes, the core benefit of the USM Haller system is its modularity. You can add new components, change the height, or reorganize the structure at any time using specialized USM tools or by contacting our professional reconfiguration service.
What is the standard lead time for custom orders?
Standard configurations in our 14 signature colors typically ship within 2-4 weeks. Completely custom designs built to unique specifications may take 8-12 weeks depending on your location and current production capacity.
What materials are used in USM Haller products?
USM furniture is constructed from powder-coated steel panels and tubes connected by our iconic chrome-plated brass ball joints. These high-quality materials ensure lifelong durability and are 100% recyclable.
How do I clean and maintain my modular furniture?
We recommend using a soft microfiber cloth dampened with water or a mild, pH-neutral glass cleaner. Avoid abrasive sponges or harsh chemical solvents to preserve the integrity of the powder-coated finish.
What is your return policy for furniture items?
Due to the custom nature of modular furniture, we offer a 14-day return window for standard quick-ship items in original condition, subject to a restocking fee. Fully bespoke configurations are generally non-returnable.